Refund Policy

1. Introduction

This Refund Policy outlines the terms under which Shiv Tech Solution provides our algo trading software development, broker API integration, MQL development, trading dashboards and related services. All payments made to Shiv Tech Solution are strictly non-refundable, in full or in part, under any circumstances. By engaging our services or making a payment, you acknowledge and agree that you have read, understood and accepted this policy in its entirety.

2. Custom Development Projects

Our engagements involve custom software development tailored to a client's specific trading strategy or requirements. In relation to such projects:

• Any advance/booking payment made to initiate a project is non-refundable, including where the project is cancelled before development work has begun.
• All milestone-based payments, once made, are non-refundable, regardless of the stage of project completion.
• No refund will be provided for any reason, including a change of mind, change in requirements, or discontinuation of the project by the client.

3. Subscription & Recurring Plans

For any subscription-based service or ongoing support plan:

• All subscription and renewal fees, once billed, are non-refundable in full, regardless of usage.
• You may cancel future renewals at any time; cancellation will take effect from the next billing cycle, but no refund will be issued for the current or any prior billing cycle.
• No partial or prorated refunds are issued for unused days, features or services within an active billing period.

4. Non-Refundable Situations

No refund, in part or in full, will be provided under any circumstances whatsoever, including but not limited to:

• Change of mind, at any stage, before or after development work has commenced.
• Delays or issues caused by incomplete, incorrect or delayed information/access provided by the client (e.g. broker credentials, requirements, API documentation).
• Dissatisfaction with trading results, strategy performance, or any trading loss incurred using the delivered software.
• Third-party costs already incurred, such as broker fees, licensing fees or payment gateway charges.
• Any technical issue, bug, downtime, or interruption in the software after delivery.
• Any other reason not explicitly listed above.

This is a strict no-refund policy. Clients are advised to review all requirements, demos and terms carefully before making any payment.

5. Trading Performance & Market Risk

Shiv Tech Solution builds and delivers algo trading software based on the strategy and requirements provided by the client. All trading activity carried out using our software is undertaken entirely at the client's own risk. We do not guarantee trading profits or any specific performance outcome, as trading in financial markets involves substantial risk, including the risk of total loss of capital.

Shiv Tech Solution shall not be held responsible or liable in any way for any trading loss, financial loss, or damage of any kind arising out of the use of our software, tools or strategies. The client is solely and fully responsible for all trading decisions, outcomes and consequences. No refund will be issued on the basis of trading losses, market volatility or strategy underperformance under any circumstances.